Can I cancel my booking?

Yes - please refer to our terms of carriage (T&C's).

Can I book for more than 8 passengers ?

Yes it is possible for us to cater for larger groups of more than 8 passengers. Book online for best prices.

How early do I need to book my taxi ?

We recommend you book your taxi as far as possible in advance ONLINE for the very best fares. Never just leave your transfer needs until you get to the airport - pre-book when you book your flights in order to save at least 20% and at a level that is well below the in-terminal taxi provider.

Are your prices per vehicle or per person?

Yes - please refer to our terms and conditions.

Are there any hidden charges?

Subject to our terms of carriage (that includes our waiting time policy), the price you see is the price you pay.

Are you a licenced company?

Yes, Stansted Travel Services are regulated and licensed by Uttlesford District Council.

Do you offer child seats?

Yes, we can offer child booster seats only. We do not offer child seats for infants. At the time of booking please note the age of your child. We welcome passengers who wish to use their own child seats - we can store these for you until your return journey.

Do your drivers monitor flight arrival times for delays?

Yes, all of our drivers are trained to track and monitor flight arrival times. If a flight is delayed over 3 hours, in line with our T&Cs, we reserve the right to re-allocate a driver and/or cancel the transfer should the delay result in no definitive landing time.

Can I pay by card and do you levy c/c surcharges?

As from 13th January 2018 no company can levy surcharges for card payments for domestic related travel. We offer cash and 20% deposit payment via Pay Pal and we DO NOT levy any surcharges. (This latest EU requirement excludes business travel and those paying with business credit cards).

Do you send driver details after I/we have booked?

Yes, once you have completed the validation process, and normally a few days prior to the transfer (if applicable), you will be emailed more details on how you will be met at the airport. In addition, we will provide you details of the drivers name and contact mobile telephone number to ensure that communication between you and the driver once you arrive is as effective as possible.

Is there a taxi rank at Stansted Airport?

There is not a formal hackney carriage taxi rank at Stansted Airport but rather a pre-booked car service located in the main terminal in international arrivals. Whilst the in-terminal service is very good, for the very best taxi fares we would always recommend that passengers pre-book their transfer well in advance online instead of attempting to book their transfer upon arrival. By booking advanced online passengers can be assured of 20% savings against phone bookings at www.stanstedairporttaxi.com.

Will I have the driver details and contact number prior to my private transfer?

Yes, one of the features of a our specialist airport and business transfer service is the assurance that you will know the name and contact number of your driver prior to your transfer. This is for your added convenience and is also an important part of of why we believe our Stansted and UK airport transfer service is a truly professional experience for all of our clients.